Welcome to our FAQ page! Here, we’ve answered some of the most common questions to help you with your shopping experience.

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Where are you based?

We are a small business based in Leicester, UK, and have been proudly serving our customers for over three years.

How do you ship orders?

All orders are dispatched using Royal Mail’s tracked services. You can choose between:

  • 48-Hour Tracked Service (delivery within 2-5 working days)
  • 24-Hour Tracked Service (next-day delivery)

Do you ship internationally?

Currently, we only ship within the UK.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or SMS. Use this number on the Royal Mail website to track your package.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or SMS. Use this number on the Royal Mail website to track your package.

What is your return policy?

If you’re not completely satisfied with your purchase, you can return it within 14 days of receiving the order. The item must be unused and in its original packaging. Please contact us at [Your Support Email] for return instructions.

How can I contact customer support?

You can reach out to us via:

  • Email: authentiquetraders@gmail.com
  • Phone: 07459158702
    We aim to respond to all inquiries within 24 hours.

Do you have a physical store?

Yes, You can come to our warehouse and get the product.

we also currently operate online through our website and marketplaces like Amazon and eBay.

Couldn't find your answer ?

We're here to help. if you couldn't find the information your are looking for, please reach out to us directly. Our team is eager to assist you.

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